General Support

Life Assure Fall Detection Medical Alert

Firmly press the HELP button on your unit to contact an emergency response operator. The unit includes an integrated two-way speaker, which you can speak directly into.

The unit can and should be worn when showering or bathing, but should not be worn in a chlorinated pool.

When you sleep, we recommend you wear your unit, or at least keep your unit within reach.

We recommend that you use the provided breakaway lanyard that comes with your unit. Do not replace the cord with another lanyard or chain.


Please contact us at 1-888-235-7724 for assistance.


Contact us at least one week prior to your move to update your address information. You can call 1-888-235-7724 to do so.


Please contact us at 1-888-235-7724 for assistance.


An email will be sent to you with tracking information for your unit order.


Test your system at least once a month to ensure it is working properly. Device specific instructions can be found on the Mobile Unit support page.


The mobile unit is designed for individual use. For multiple people, multiple units are required.


Firmly grasp the flat adjuster bead and pull in either direction until you reach the desired length.

Risk Free Trial

If you have tested your Emergency Medical Alert unit and connected to our Emergency Response Center, but you're unhappy with the device, you can cancel your service.

  1. Cancel anytime
  2. No cancellation fees

Risk Free Trial

If you have tested your Emergency Medical Alert unit and connected to our Emergency Response Center, but you're unhappy with the device, you can cancel your service.

  1. Cancel anytime
  2. No cancellation fees