Common Questions


We’ve got the answers for your most common questions.

Do I need a phone line?

No. The Emergency Medical Alert mobile unit uses a cellular signal so that it can be used without a home telephone line.

How much is it?

Our prices start as low as $1.83 per day.

Is there a contract?

There is no contract whatsoever with any of our products. You can cancel at any time during your service. In fact, if you’re not happy with the services that you’re getting, simply return the equipment and the billing stops. It’s as easy as that.

How is the unit installed?

Press the button to test the connection with our monitoring center and you’re ready to go.

What if I want to return the system?

The unit can be returned for any reason, at any time during your service, with no further charges. It's that simple.

What if I lose power?

The Mobile Medical Alert System can be charged with the included charging cradle. A full battery can last up to 3 days.

Will the Emergency Medical Alert mobile unit affect my telephone service?

No, the Emergency Medical Alert mobile unit will not affect your home phone service or bill. All calls made are toll free and will not appear on your bill.

How far can the pendants go?

The Emergency Medical Alert mobile unit can be used virtually anywhere.

Mobile Medical Alert
Mobile Medical Alert

Do I need a phone line?

No. The Emergency Medical Alert mobile unit uses a cellular signal so that it can be used without a home telephone line.

How much is it?

Our prices start at nearly $1 a day depending on which unit you choose.

Is there a contract?

There is no contract whatsoever with any of our products. You can cancel at any time during your service. In fact, if you’re not happy with the services that you’re getting, simply return the equipment and the billing stops. It’s as easy as that.

How is the unit installed?

Press the button to test the connection with our monitoring center and you’re ready to go!

What if I want to return the system?

The unit can be returned for any reason within the first 14 days of your service, with no further charges. It’s that simple!

What if I lose power?

The Premium Mobile Plus+ can be charged with the included charging dock. A full battery can last up to 3 days.

Will the Emergency Medical Alert mobile unit affect my telephone service?

No, the Emergency Medical Alert mobile unit will not affect your home phone service or bill. All calls made are toll free and will not appear on your bill.

How far can the pendants go?

The Emergency Medical Alert mobile unit can be used virtually anywhere!

Risk Free Trial

If you have tested your Emergency Medical Alert unit and connected to our Emergency Response Center, but you're unhappy with the device, you can cancel your service.

  1. Cancel anytime
  2. No cancellation fees

Risk Free Trial

If you have tested your Emergency Medical Alert unit and connected to our Emergency Response Center, but you're unhappy with the device, you can cancel your service.

  1. Cancel anytime
  2. No cancellation fees