Premium Mobile Elite Support

Emergency Medical Alert Premium Mobile Elite Medical Alert Beside Charging Cradle
  • Plug the charging cord into an electrical outlet that is not controlled by a light switch.

  • Place your On the Go unit in the direction indicated by the charging cradle. If done successfully, the device will announce, "Your device is now charging," and the LED light will turn solid red.

  • Allow you device to charge to. Once the battery is at an acceptable level and the unit is connected to a cellular network, it will announce, "Your device is now ready, If you need to place an emergency call please press and hold the HELP button now."

  • The first time you turn on your unit it may also announce, "Hello, it is time to test your system to make sure it is working properly. Please press and hold the HELP button for two seconds now." If you hear this message, please test your unit.

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It is important to ensure you are connected to a cellular network by checking for signal strength bars on the unit display screen.


Placing a Call
  • Press and hold the HELP button firmly to place a call. When done correctly, the unit will BEEP and announce, "Placing an emergency call now. To cancel the call please press and hold the HELP button for two seconds now."

  • Once the call connects, speak with the operator about your emergency. If testing, let the operator know you were performing a test call.

Canceling an Emergency Call
  • Wait for the call to connect with an operator. Once connected, let the operator know that you are ok and there is no emergency.

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The device will announce, "Call failed," if a call attempt fails due to network connection or any other reason. In this situation, you should attempt to place the call again, or move to an area with better cellular service.

Turning Your Device Off
  • Press and release the HELP button three times in quick succession. If done successfully, your unit will announce, "Device is powering off. Please confirm by pressing and holding the HELP button now".

  • After hearing the above message, you can confirm you are turning off your unit by pressing and holding the HELP button. The device will announce, "Powering off now, goodbye."

Turning Your Device ON

Press and hold the HELP button firmly for two seconds.

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Your device is designed to always be ON except when taking it on an airplane.



LED Announcement What this means What you should do
Red Solid “Your device is now charging.” Device is connected to the charger Leave on charger until battery is charged and the LED is green
Red Blinking “Your device battery is low. For your protection, please place your device on the charger now.” Your battery is critically low Place device on charger as soon as possible
Solid Green “Your device is now ready.” Your device is ready to make a call Press the button if you wish to make a call
Blinking Green Your device has adequate charge and is looking for cellular connection Wait. If this continues, move to another location with better cell coverage

Important Information
  • Your device requires adequate battery charge and cellular signal to make an emergency call.
  • Your device is splash proof and can be worn in the bath or shower.
  • Your device uses GPS technology to identify your location. In good conditions the product should provide a location that is accurate within 30 feet or less.
  • However, performance of GPS can be affected by a wide range of factors including obstructions, metal objects in the vicinity, structures that block the signal from satellites, weather, and other factors.
  • Your device uses the cellular network to communicate. The device’s location, network provider service availability, and other issues may disrupt communications.
  • Pendant lanyards are designed to breakaway under certain conditions; however, any cord worn around the neck can pose a risk of strangulation, including the possibility of serious injury or death.
  • Charge your device daily! Test your system monthly!
  • Please notify us if there are any changes to your address, phone number or emergency contacts.

Risk Free Trial

If you have tested your Emergency Medical Alert unit and connected to our Emergency Response Center, but you're unhappy with the device, you can cancel your service.

  1. Cancel anytime
  2. No cancellation fees

Risk Free Trial

If you have tested your Emergency Medical Alert unit and connected to our Emergency Response Center, but you're unhappy with the device, you can cancel your service.

  1. Cancel anytime
  2. No cancellation fees