Emergency Response

Emergency Medical Alert Fall Detection Medical Alert

When the HELP button is pressed the unit will announce “Placing an emergency call now. To cancel the call please press and hold the HELP button for two seconds now.” A call operator will answer the call shortly after.

The highly-trained operator will carefully handle your call to ensure you get the help you need as soon as possible. Whether it’s dealing with a serious emergency, alerting your Emergency Services for assistance, or even having a friendly chat – our Operators are always available to help.


If you are unable to communicate with the response team, the operator will attempt to contact you on the phone number registered to your account next. If there is no answer when calling your phone, emergency help will be dispatched to the location listed on your account.


Wait until the operator answers your call and let them know everything is ok.



The operator can verify your location by accessing the GPS on your mobile unit.


No. Emergency Services are provided by your local EMS and any costs for their service will be determined by them.

Risk Free Trial

If you have tested your Emergency Medical Alert unit and connected to our Emergency Response Center, but you're unhappy with the device, you can cancel your service.

  1. Cancel anytime
  2. No cancellation fees

Risk Free Trial

If you have tested your Emergency Medical Alert unit and connected to our Emergency Response Center, but you're unhappy with the device, you can cancel your service.

  1. Cancel anytime
  2. No cancellation fees